The Heart of Business

Hubert Joly writes from the Best Buy turnaround and somehow makes a case for purpose and performance without sounding like he has been trapped inside a keynote. That alone deserves a little respect.

What stayed with me

What stayed was the language around purpose and dignity. The book makes the case that people do better work when they are treated as contributors with meaning, not just inputs to be optimized.

What it changed

It changed how I think about institutional repair. Culture stopped feeling like a soft side topic and started feeling more like operating infrastructure. If trust is broken, execution eventually notices.

Why I still keep it on the shelf

I still think this book is useful because it is ambitious without being naive. It asks business to be more human while staying clear-eyed about accountability and results.